Frequently Asked Questions

All registrations are completed online. If you are a new family, simply click ‘CLASSES’ in the menu above and chose your option. If you are a returning family, click ‘PARENT PORTAL’ above to log into your swim account. Families with a Parent Portal account can also view available classes, add swimmers, and update any family information!

Since we are a year-round swim school, our enrollment is perpetual. Your student will start the same week you enroll them!

All new students will need to register for STEP 1 for a placement evaluation. However, please reach out to us if your child is looking to join STEP 7 or higher so we can schedule a placement evaluation in the advanced program.

You will place a credit or debit card on file to be stored in your Parent Portal account that will be charged on a monthly basis. Payments are auto-debited on the 25th of each month for the next month’s lessons. Please note that your first tuition payment may be prorated based on how many days we have left in that month and include the Annual Registration Fee. We accept Visa, MasterCard and Discover.

Every family will pay an Annual Registration Fee that covers all siblings and is good for a full 12mo months. The annual fee helps cover administrative costs and includes your child’s First Day Medal, Logo Swim Bag for each swimmer after your 4th lesson, the ability to schedule Make-Up Lessons, Monthly Skill Assessments/Progress Reports, Graduation Ribbons, Certificates and Special Medals that your child will earn during their swim journey with us. Your membership will also allow you access to special events and Open Family Swim (additional fee for Open Swim).

We swim year-round, so swim with us as long as you’d like! There is no contract or set length of enrollment - it’s completely up to you how long you’d like to swim with us. Your space is GUARANTEED until you request to change days/times or drop lessons.

There is no contract or set length commitment; simply cancel your swim lesson subscription at any time. This allows families to decide the necessary amount of lessons based on the needs of their individual child. To drop lessons, send an email request to Swim@AlligatorSteps.com by the 20th of the month. We will take your family off of auto-pay and drop your child at the end of that month. It’s that simple!

On average for children ages 4yr+, it takes 16-18 lessons to complete each STEP (swim level) in our program. Children will start swimming short distances on their own by the end of STEP 2, so plan on about 35-40 lessons. However, all children learn at different rates so this number may be much shorter for some children and longer for others. Learning to swim is a process and takes dedication & consistency to be successful.

All students will need to bring a swimsuit and towel. If your swimmer is under the age of 3yr and/or not potty trained, they are required to wear 2 swim diapers - a Happy Nappy reusable swim diaper (these can be purchased at your 1st lesson) with a disposable swim diaper underneath. Please leave all toys and flotation devices at home. Students in a STEP 4 or higher may bring their own goggles. *No masks or nose plugs.

We offer a 15% discount on a 2nd class per week for the same child for those wishing to swim twice a week for faster progress. We also offer a 10% discount for Active Duty Military families after their first month of enrollment with us.

Students can begin swim lessons as early as 6 months! However, we offer a variety of classes for beginners of any age.

Each of our STEPS (swim levels) has 8 skills that your child will be working on. Our team performs monthly evaluations and emails are sent so that you can follow their progress. You can view progress and track skills at any time through your Parent Portal account. Demo videos are also provided here.

We allow children to wear goggles in STEP 4+, once they complete our Beginners Program. We believe in developing well-rounded swimmers who can adapt to any situation. While goggles are great fun, learning to navigate without them builds essential survival skills for unexpected situations.*Masks and nose plugs are not allowed.

Learning to swim is a gift that lasts a lifetime. We know the first STEPS can bring big feelings, but rest assured, our team has a toolbox of playful techniques to ease any apprehension, turning those tears into laughter as they discover the joy of swimming. Those initial jitters often fade around the 4th lesson.

Our Beginner Group Lessons have a 4:1 ratio. We believe that the smaller class size helps facilitate learning for our students that are just starting their swim journey, and provides them with a positive learning environment.

Yes! Click on CLASSES above and drop down to each option for more information. *Experienced instructors with enhanced certifications are available to teach special classes.